surrey lash extensions
deposit fee
All appointments require a $40.00 non-refundable security deposit to be paid with your credit card at the time of booking. This fee will go towards your total service fee.
payments
Payments of balances are due at the completion of a service. Your payment options are cash, credit card or debit card.
cancellation & no-show
As a courtesy, appointment reminders are sent out 72 and 24 hours before your appointment. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or no-show your appointment within 5 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. Your credit card used to book your appointments will be charged when the aforementioned has occurred. This is to protect your time that is set aside especially for you. As well as to protect our time. In turn, we promise to keep appointments on time and give you our full and undivided attention.
changing your appointment
A minimum of 24 hours notice is required to reschedule, cancel or change a booked appointment without penalty.
arrival
Please aim to arrive on time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available booked for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
refund policy.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
sickness or emergency cancellation
If you, or another person in your household, has an infectious or contagious illness, or you have come across an emergency, please contact us as soon as possible to reschedule your appointment for a late date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or emergency, After that, the cancellation and no show policy is in effect.